Shipping policy
SHIPPING POLICY
Last Updated: June 2026
At Dulce Printing, we work hard to process and ship all orders as quickly as possible. Please review the following shipping terms before placing an order.
PROCESSING TIMES
• Ready-made items typically ship within 1–3 business days.
• Custom orders, printed apparel, and made-to-order products may require additional production time.
• Estimated production and shipping times will be communicated before production begins.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address.
Dulce Printing is not responsible for delays, lost packages, or additional shipping charges resulting from:
• Incorrect addresses
• Incomplete addresses
• Failure to update shipping information before shipment
DELIVERY ATTEMPTS
Once an order has been shipped, responsibility for delivery is transferred to the shipping carrier.
If the carrier attempts delivery and the recipient is unavailable:
• The customer is responsible for arranging redelivery or pickup with the carrier.
• Failed delivery attempts do not qualify for a refund.
• Orders returned due to missed delivery attempts may be reshipped at the customer's expense.
TRACKING INFORMATION
Tracking information will be provided whenever available.
Customers are responsible for monitoring tracking updates and coordinating directly with the shipping carrier when necessary.
DELAYS
Dulce Printing is not responsible for shipping delays caused by:
• Weather conditions
• Customs processing
• Carrier delays
• Strikes
• Events outside our control
RETURNED PACKAGES
If a package is returned because:
• The customer was unavailable for delivery
• The package was not collected from the carrier
• The address provided was incorrect
The customer will be responsible for any reshipping costs.
CUSTOM PRODUCTS
All custom-made products are final sale.
Because custom products are created specifically for each customer:
• No refunds
• No exchanges
• No cancellations after production has started
CHARGEBACKS
Customers agree to contact Dulce Printing directly before initiating a chargeback.
A chargeback may be disputed if:
• Tracking confirms shipment
• Delivery was attempted by the carrier
• The package was available for pickup
• The order was produced according to the approved specifications
Shipping records, tracking information, delivery attempts, customer communications, and carrier documentation may be submitted as evidence in response to a chargeback claim.
CONTACT
For shipping questions, please contact:
Dulce Printing
530 Rue St-Hubert
Montreal, Quebec
Canada